Technical Support Specialist

Technical Support Specialist will provide exceptional phone and email support for A2B Tracking’s growing customer base of cloud-based Asset Management software users.

As a Technical Support Specialist:

  • You will problem solve.
  • You will gather customer information and evaluate options.
  • You will offer solutions to customers in a fast paced environment.

Responsibilities

  • Handle inbound technical support phone calls and email requests (up to 20 per day).
  • Provide articulate, educated answers to customer inquiries.
  • Document and manage requests which include tracking and monitoring all technical support requests to ensure timely responses and resolutions.
  • Manage multiple, simultaneous requests, working with your manager to establish priority. There will be constant client interaction; all support will take place via phone, e-mail and web-based tools.
  • Understand the overall systems environment, such as system maintenance, PC workstation & server support, Internet connectivity and security services, as well as the specific products in use of the A2B Tracking asset management software and associated hardware devices.
  • Work hours are 8am – 5pm, Mon-Fri.

Education/Skills/Experience

  • 1 to 3 years in a professional customer-service, tech support or help desk environment.
  • Associates Degree in Computer Science or other technical degree is required, Bachelor’s Degree preferred.
  • Excellent written and verbal communication skills.
  • Ability to prioritize and manage multiple tasks in a fast paced environment.
  • Strong customer service skills.
  • Ability to work with minimal supervision and be a self-starter.
  • Strong knowledge of the following: Cloud-based software, Windows environment; relational databases; networking (LAN/WAN, Wireless, etc.)
  • Microsoft Certifications or A+ Certifications are a plus.
  • Other duties as assigned

To apply, please email your resume to hr@a2btracking.com.

A2B Tracking Solutions, Inc. offers competitive compensation and benefits.  If you are a Professional, who thrives in a fast-paced environment, A2B Tracking is searching for you.

A2B Tracking Solutions Inc. is an equal opportunity employer. 

EOE M/F/D/V